I believe great products are built through empathy, intention, and execution. With a background in UX research, product design, and front-end engineering, I design experiences that balance human needs and technical realities.

Personal Info

I’m Carol (she/her), a Brazilian–Portuguese designer currently based in Portugal. Outside work, I enjoy cooking (and eating), traveling, learning new languages, crafting, and playing with my kitten, Maria.

How I work
I’m a systems thinker with a pragmatic approach to product design. I collaborate closely with engineering and product leadership, shaping strategy through research, structured problem framing, and measurable outcomes. I’m comfortable operating across ambiguity, facilitating alignment, and designing solutions that balance user needs, business goals, and technical feasibility.

Career snapshot
Over 9+ years designing and shipping products across B2B SaaS, CRM, AI tooling, and enterprise platforms. My experience spans UX research, product strategy, complex system design, IA/LLM workflows, and design collaboration at scale, from early-stage startups to large enterprise organizations.

Product Design

Visual Hierarchy

Product Strategy

Accessible Design

Prototyping

Engineering Mindset

Scalable Solutions

From Concept to Delivery

Pragmatic Design

Skillsets

95%
95%
90%
85%
85%

Experience

2024 - Present

Product Designer

Zendesk
2022 - 2024

Product Designer

Reachdesk
2021 - 2021

Senior Product Designer

SmartDigit
2020 - 2022

Senior UX Designer

Bayer
2018 - 2020

Senior Product Designer

Martins
2017 - 2018

UX/UI Analyst (Full stack designer)

Adaptive
2017 - 2017

Product Designer

Luizalabs
2007 - 2017

Front-end Engineer

Recognition & contributions
Recognition & contributions
Recognition & contributions
Recognition & contributions
Recognition & contributions
Recognition & contributions

Volunteer Product Designer

'24-'25 @ Team4Tech

Hackathon Winner

2X @ Reachdesk

Mentorship & Design Guidance

'20 - present

Product Design Consulting

'20 - present
Years of experience
0 +

From front-end development to product design, building and shipping real-world digital products.

People mentored
0 +

Supporting designers through mentorship, career guidance, and design feedback.

Consulting projects
0 +

Helping teams clarify problems, align stakeholders, and design feasible, user-centered solutions.

Stay connected

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